Frequently Asked Questions

Everything you need to know about shopping with Shoko.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these against your favorite garments to ensure the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic or international return.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

Are Shoko garments sustainably made?

We are committed to ethical fashion. 80% of our current collection is crafted from organic or recycled materials, and we partner exclusively with fair-trade certified factories.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking page to follow your package's journey.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.